Terms and Conditions
Man and a Van Ruislip Terms and Conditions
These Terms and Conditions set out the basis on which Man and a Van Ruislip provides man and van and removal services throughout our UK service area. By booking or using our services, you agree to be bound by these Terms and Conditions. Please read them carefully before making a booking.
1. Definitions
In these Terms and Conditions, the following definitions apply:
Customer means the person or business who requests or uses our services.
We, us, our means Man and a Van Ruislip, providing man and van and removal services.
Services means any removal, transport, loading, unloading, packing assistance or related services we provide.
Goods means any items, furniture, belongings or materials transported or handled by us.
Job means a specific booking for services on a particular date and time.
2. Scope of Services
We provide man and van and removal services for domestic and business customers. This may include collection, transportation and delivery of goods, loading and unloading assistance, and related services as agreed at the time of booking.
We operate primarily within our regular service area in and around Ruislip and other nearby locations, but we may also undertake longer-distance moves within the United Kingdom, subject to agreement at the time of booking.
The precise scope of each job, including pick-up and drop-off addresses, access details, number of operatives, size of vehicle, and any special requirements, will be confirmed during the booking process.
3. Booking Process
3.1 Bookings may be made by contacting us through our usual communication channels. You must provide accurate information including collection and delivery addresses, dates, times, property access details, approximate volume or list of items, and any special handling requirements.
3.2 Your booking is only confirmed when we have accepted your request and provided a confirmation of the job details. We reserve the right to refuse any booking at our discretion.
3.3 Quotations are based on the information supplied by you. If, upon arrival, the information is found to be incomplete or inaccurate, we reserve the right to adjust the price, alter the service, or decline to complete part or all of the job if it is unsafe or unreasonable to proceed.
3.4 You are responsible for ensuring that appropriate parking and access are available at both collection and delivery locations. Any parking charges, fines, or extra time incurred due to access issues may be added to the final bill.
4. Pricing and Payment Terms
4.1 Prices may be based on an hourly rate, a fixed price, or a combination of both, as agreed at the time of booking.
4.2 Any quotation is provided on the assumption that:
The job is carried out during normal working hours, unless otherwise agreed.
Access is reasonable, with no unexpected restrictions such as narrow staircases, low ceilings, or long carrying distances.
There are no additional items to be moved beyond those described at the time of booking.
4.3 Additional charges may apply for:
Waiting time caused by delays outside our control, including key collection, paperwork, or property access.
Extra manpower, extra journeys, or larger vehicles required due to inaccurate information about the volume or nature of goods.
Congestion charges, tolls, parking charges, or other similar expenses arising in the course of the job.
4.4 Unless otherwise agreed in writing, payment is due in full on completion of the job. We may require a deposit at the time of booking, particularly for larger moves, long-distance jobs or weekend and peak-time bookings.
4.5 Payment methods will be confirmed during the booking process. You agree to ensure that funds are available and payment is made promptly. We reserve the right to withhold delivery of goods until full payment has been received.
5. Cancellations and Amendments
5.1 If you wish to cancel or amend a booking, you must notify us as soon as possible.
5.2 We may apply the following cancellation charges, unless agreed otherwise:
If you cancel more than 72 hours before the scheduled start time, any deposit paid may be refundable or transferable at our discretion.
If you cancel within 24 to 72 hours of the scheduled start time, we may retain part or all of any deposit to cover lost bookings and administrative costs.
If you cancel within 24 hours of the scheduled start time, a cancellation fee up to the full estimated job cost may be charged.
5.3 If you request significant changes to the job, such as date, time, location, or scope of work, we will try to accommodate these but cannot guarantee availability. Changes may affect the quoted price.
5.4 In the unlikely event that we need to cancel or rearrange a booking due to circumstances beyond our reasonable control, such as severe weather, vehicle breakdown, illness, accidents, or regulatory restrictions, we will inform you as soon as reasonably possible and offer an alternative date or time. Our liability will be limited to any deposit or advance payment you have made for that job.
6. Customer Responsibilities
6.1 You are responsible for:
Providing accurate and complete information about the job at the time of booking.
Ensuring that all goods are securely packed and adequately protected, unless packing services have been expressly agreed.
Labeling any fragile, valuable, or delicate items and informing us of any special handling requirements.
Ensuring that items to be moved will fit through doors, stairways, lifts, and hallways at both collection and delivery addresses.
6.2 You must be present, or ensure a responsible adult is present, at both collection and delivery locations to provide access and instructions. If no one is available to give access at the agreed time, waiting time charges or an additional call-out fee may apply.
6.3 You must not ask us to transport any goods that are illegal, dangerous, explosive, highly flammable, perishable, or otherwise unsuitable for normal removal and transport. We reserve the right to refuse to carry such items.
7. Excluded and Restricted Items
7.1 We will not knowingly carry:
Illegal substances, stolen goods, or items acquired unlawfully.
Explosives, firearms, ammunition, or weapons.
Hazardous materials, including chemicals, solvents, asbestos, or gas cylinders.
7.2 If such items are presented for transport without our knowledge, you will be responsible for any resulting loss, damage, liability, or legal costs we incur.
8. Waste Regulations and Disposal
8.1 We are a removal and transport service and not a licensed waste carrier unless expressly stated otherwise. We do not provide services for the disposal of general household rubbish or controlled waste, except where this has been expressly agreed in advance and carried out in accordance with applicable waste regulations.
8.2 You must not request that we dispose of items in a manner that would breach local or national waste and environmental regulations, including fly-tipping or illegal dumping. We reserve the right to refuse to remove or dispose of any items where we believe this would be unlawful or inappropriate.
8.3 Where we agree to remove unwanted items, these will be handled in line with relevant UK waste regulations, and additional charges may apply for recycling, transfer station fees, or other associated costs.
9. Liability for Loss or Damage
9.1 We will take reasonable care in handling and transporting your goods. However, our liability is subject to the limitations and exclusions set out in these Terms and Conditions.
9.2 You must inspect your goods as soon as reasonably possible after delivery. Any loss or damage that you believe is attributable to our services must be reported to us in writing within 48 hours of completion of the job. We may not be able to consider claims made after this period.
9.3 We will not be liable for:
Loss or damage arising from your failure to pack goods safely, unless we have provided packing services and supplied the packing materials.
Loss or damage to items that are already fragile, have existing defects, or are poorly constructed.
Minor scratches, scuffs, or dents that are consistent with normal handling and transport, particularly to items with delicate surfaces or previously worn condition.
Loss or damage to cash, jewellery, watches, precious metals, stones, or valuable documents, unless we have expressly agreed in writing to carry such items and you have declared their value.
9.4 Our total liability for loss or damage to goods, whether arising in contract, tort, or otherwise, will be limited to a reasonable cost of repair or replacement, capped at a sum proportionate to the price paid for the job, unless stated otherwise in a separate written agreement.
9.5 We will not be liable for any loss of profit, loss of business, loss of opportunity, or any indirect or consequential loss arising from or in connection with our services.
10. Delays and Events Beyond Our Control
10.1 We will use reasonable efforts to carry out the job at the agreed date and time. However, arrival and completion times are estimates only and may be affected by traffic, road closures, accidents, weather conditions, or other factors outside our control.
10.2 We will not be liable for any delay or failure to perform our obligations where such delay or failure is due to events beyond our reasonable control, including but not limited to severe weather, breakdowns, accidents, strikes, public emergencies, or restrictions imposed by authorities.
10.3 If a delay occurs, we will keep you informed where reasonably possible and will take reasonable steps to complete the job as soon as conditions allow.
11. Insurance
11.1 We maintain appropriate insurance cover for our business activities as required under UK law. Details of our insurance cover can be provided upon request.
11.2 Our insurance is subject to policy terms, conditions, exclusions, and limits. It is your responsibility to arrange additional insurance for high-value or particularly fragile items if required.
12. Complaints
12.1 If you are dissatisfied with any aspect of our services, you should inform us as soon as possible so that we can try to resolve the issue.
12.2 Complaints relating to loss or damage to goods should be notified to us in accordance with section 9.2 of these Terms and Conditions. We may request evidence such as photographs, receipts, or repair estimates.
13. Data Protection and Privacy
13.1 We will handle any personal information you provide in connection with bookings and services in accordance with applicable UK data protection laws.
13.2 We will use your information to manage your booking, provide our services, handle payments, and where necessary, comply with legal obligations. We will not sell your personal data to third parties.
14. Governing Law and Jurisdiction
14.1 These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the services we provide, shall be governed by and construed in accordance with the laws of England and Wales.
14.2 You and we agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or their subject matter.
15. General Provisions
15.1 If any provision of these Terms and Conditions is found to be invalid, unlawful, or unenforceable, that provision shall be deemed deleted, but this will not affect the validity and enforceability of the remaining provisions.
15.2 These Terms and Conditions constitute the entire agreement between you and us in relation to the provision of our services and supersede any previous agreements or understandings.
15.3 We may update or amend these Terms and Conditions from time to time. The version in force at the time of your booking will apply to your job. You are advised to review the latest version before making a new booking.
By proceeding with a booking and using our removal and man and van services, you confirm that you have read, understood, and agree to be bound by these Terms and Conditions.
